What is The Guarantee Coverage of SOCMA Forklifts/Telehandlers/Construction Machines

- Apr 28, 2020-

Part 1, Guarantee policy for Engine/Transmission/Driving system of SOCMA forklifts, telehadnlers, and orter material handling equipments.

The guarantee period of Fujian Southchina Heavy Machinery Manufacture Co. Ltd. material handling series products (Including material handling equipment like forklift, rough terrain forklift, telescopic forklift and so on) for overseas customer is one year from the B/L date (It can be extended for 1-2 months according to the delivery period) or 2000 working hours (whichever expires earlier). And for tyre and rubber hose the guarantee period is half a year or 1200 working hours, for electric appliance (including battery) the guarantee period is three (3) months; As for the detailed information concerning the guarantee coverage and preconditions for one-year guarantee please refer to below:

1. Diesel engine system: The warranty period is 1year (Refer to the User’s Manual of Diesel Engine for detailed provisions).

2. Transmission-Torque converter assembly: The warranty period of repair service is one year (Half a year for T-type loader).

(1)Damages of parts in gear box and torque converter as teeth of gear broken, bearing fallen-apart, parts crack and spring failure arisen from manufacturing and assembly quality, as well as outside leaking and inside leaking arisen from damage of seals are within the Guarantee Coverage;

(2)Leaking of part housing arisen from cast deficiency is within the Guarantee Coverage;

(3)Oil leaking of torque convertible oil cooler arisen from welding failure of cooling tube is within the Guarantee Coverage;

(4)Any malfunction of transmission control system arisen from quality deficiency is within the Guarantee Coverage;

(5)Oil leaking and low efficiency of transmission pump arisen from manufacturing and assembly quality are within the Guarantee Coverage;

(6)The early damages of transmission-torque converter system and electromagnetic valve arisen from neglect of regular maintenance for transmission-torque converter assembly and transmission pump in accordance with the requirement, lack of oil and use of transmission oil not meeting the requirement are beyond the Guarantee Coverage;

(7)Oil leaking of oil pan arisen from crack or distortion caused by misuse is beyond the Guarantee Coverage;

(8)Crack on reverse shift cylinder wall of gear box housing arisen from user’s adjusting transmission pressure is beyond the Guarantee Coverage;

(9)Oil leaking of torque converter oil cooler arisen from freezing is beyond the Guarantee Coverage.

3. Driving axle assembly, turning axle assembly and drive shaft: The warranty period of repair service is one year .

(1)Damages of driving bridge as gear teeth broken, bearing fallen-apart and parts crack arisen from manufacturing and assembly quality are within the Guarantee Coverage

(2)Oil leaking on main driving oil seal and oil seal beside wheel arisen from assembly or oil seal quality is within the Guarantee Coverage;

(3)Oil leaking and crack of axle housing arisen from welding deficiency are within the Guarantee Coverage;

(4)Crack on brake disc arisen from manufacturing, assembly or material problem is within the Guarantee Coverage;

(5)Oil leaking and crack of brake caliper arisen from manufacturing and assembly problems are within the Guarantee Coverage;

(6)Ordinary wear and tear of gear in using process is beyond the Guarantee Coverage;

(7)Early wear and tear of gear arisen from water penetration into the axle housing or oil deficiency are beyond the Guarantee Coverage;

(8)Damages arisen from lack of maintenance required by the User’s Manual, not changing gear oil or using gear oil not meeting requirement are beyond the Guarantee Coverage;

(9)Damages of drive axle arisen from bolt loosening and lack of lubricant are beyond the Guarantee Coverage;

(10)Damages and losses arisen from bolt loosening of brake caliper are beyond the Guarantee Coverage;

(11)Distortion and crack of driving axle housing arisen from overuse or outside force impact are beyond the Guarantee Coverage.

4. Wheel spacer: The warranty period of repair service is one year (Half a year for T-type loader).

(1)Crack or distortion of wheel arisen from manufacturing or assembly problem is within the Guarantee Coverage;

(2)Crack of lock ring and outer wheel rim arisen from manufacturing and assembly problems are within the Guarantee Coverage;

(3)Distortion of bolt hole arisen from nut loosening on wheel spacer is beyond the Guarantee Coverage;

(4)Distortion of wheel spacer caused by outside force impact or flipping-off of lock ring is beyond the Guarantee Coverage

Forklift warranty team