Guarantee policy of forklift/telehandler/excavator

- Apr 28, 2020-

Part 2, Guarantee policy of forklift/telehandler/excavator for Working/steering hydraulic system, Braking system and others.

5. Working and steering hydraulic system: The warranty period of repair service is one year (Half a year for T-type loader).

(1)Working pump and steering pump of SOCMA forklifts, telehandlers and other constructions:

A. Outside leaking, oil mixing and serious inside leaking arisen from manufacturing quality are within the Guarantee Coverage;

B. Oil seeping and crack arisen from cast deficiency are within the Guarantee Coverage;

C. Early wear and tear arisen from serious hydraulic oil pollution are beyond the Guarantee Coverage;

D. Malfunction arisen from poor quality hydraulic oil not meeting requirement is beyond the Guarantee Coverage;

E. Failure arisen from user adjusting system pressure is beyond the Guarantee Coverage.

(2)Oil cylinder:

A. Sand inclusion, welding bead crack and broken of oil cylinder arisen from manufacturing quality are within the Guarantee Coverage;

B. Chrome plate layer dropping and pulling, piston dropping of piston rod arisen from manufacturing quality problem are within the Guarantee Coverage;

C. Inside and outside leaking of sealing parts arisen from manufacturing or assembly problem are within the Guarantee Coverage;

D. Pulling damage of piston rod, oil leaking and inside leaking arisen from customer supplementing or changing poor quality hydraulic oil not meeting requirement are beyond the Guarantee Coverage;

E. Piston rod bending arisen from single-side stress or use after stop flock falling-off caused by improper handling are beyond the Guarantee Coverage;

F. Oil leaking of piston rod arisen from spot disfigurement caused by outside force knocking is beyond the Guarantee Coverage;

G. Expansion and inside leaking of oil cylinder arisen from outside force impact are beyond the Guarantee Coverage;

H. Wear and tear or broken of spherical plain bearing arisen from lack of lubricant are beyond the Guarantee Coverage.

(3)Direction machine, Steering gear, priority valve, diverter valve, pilot valve:

A. Oil leaking and directing difficulty arisen from manufacturing quality are within the Guarantee Coverage;

B. Oil leaking of valve arisen from cast deficiency is within the Guarantee Coverage;

C. Frequent locking or pulling damage, directing difficulty of constant valve and priority valve arisen from serious hydraulic oil pollution are beyond the Guarantee Coverage;

D. Malfunction arisen from poor quality hydraulic oil not meeting the requirement is beyond the Guarantee Coverage.

(4)Distribution valve (Hydro-controlled distribution valve):

A. Outside leaking, serious inside leaking of distribution valve and failure of regulating valve arisen from manufacturing quality are within the Guarantee Coverage;

B. Oil seeping and crack of valve arisen from cast deficiency are within the Guarantee Coverage;

C. Malfunction arisen from adjusting system pressure without permission is beyond the Guarantee Coverage;

D. Malfunction arisen from using poor quality hydraulic oil not meeting requirement is beyond the Guarantee Coverage.

(5)Follow-up lever: Malfunction arisen from lack of oil or serious wear and tear is beyond the Guarantee Coverage.

6.Brake system for SOCMA lifting and construction equipments: The warranty period of repair service is one year (Half a year for T-type loader).

(1)Air leaking or failure of air discharge of oil-water pressure adjusting combined valve and safety valve arisen from manufacturing and assembly are within the Guarantee Coverage;

(2)Oil leak, spring failure and brake locking of intensifier pump arisen from manufacturing and assembly problems are within the Guarantee Coverage;

(3)Air leak of foot brake valve arisen from manufacturing and assembly problems is within the Guarantee Coverage;

(4)Air leak of air pipe arisen from normal aging is within the Guarantee Coverage;

(5)Crack and oil leak of copper brake pipe arisen from manufacturing problem are within the Guarantee Coverage;

(6)Crack of soft brake axle arisen from manufacturing quality is within the Guarantee Coverage;

(7)Crack of brake disc arisen from manufacturing quality is within the Guarantee Coverage;

(8)The failure of air brake valve arisen from manufacturing and assembly problem is within the Guarantee Coverage;

(9)Damages of hand brake drum、brake pads arisen from not loosening the hand brake in driving are beyond the Guarantee Coverage;

(10)Oil leak of intensifier pump and brake locking arisen from using improper brake fluid not meeting requirement are beyond the Guarantee Coverage;

(11)rmal aging of air pipe is beyond the Guarantee Coverage;

(12)Normal wear and tear of brake pad is beyond the Guarantee Coverage;

(13)Crack and oil leak on the joint of copper brake pipe arisen from outside force impact are beyond the Guarantee Coverage;

(14)Any damage arisen from continued use after brake function decrease being detected is beyond the Guarantee Coverage;

(15)Do not operate according to the operating instructions of the "Product Instruction Manual", the damage caused will not be guaranteed

7.Structural parts (Including machine frame, inner and outer mast, shelf, quick change rack)The warranty period of repair service is one year。

(1)Crack or broken arisen from poor raw material of structural parts is within the Guarantee Coverage;

(2)Welding bead crack of structural parts arisen from welding problem is within the Guarantee Coverage;

(3)The bending, deformation and fracture of shelves and quick change shelves arisen from adjusting system pressure without permission or outside force impact are

beyond the Guarantee Coverage;

(4)The defect because of improper operation, overload, refitting or adding fork without permission is beyond the Guarantee Coverage;

(5)Over wear and tear of the shelves and quick change shelves arisen from improper operation are beyond the Guarantee Coverage;

(6)Serious wear and tear, broken of connection pin and sleeve arisen from lack of oil are beyond the Guarantee Coverage;

8.The steel pipe and rubber pipe of machine: The warranty period of repair service is six months.

(1)Oil leak on pressing connect ion arisen from press rubber pipe is within the Guarantee Coverage;

(2)Natural crack of rubber pipe is within the Guarantee Coverage;

(3)Welding bead deficiency and crack of steel pipe arisen from manufacturing problem are within the Guarantee Coverage;

(4)Crack of low-pressure rubber pipe and peeling inside the rubber pipe are within the Guarantee Coverage;

(5)Crack of rubber pipe arisen from damage, frazzle or increasing system pressure without permission is beyond the Guarantee Coverage.

9.Battery, instrument and electric components: The warranty period of repair service is three months.

(1)Crack of battery and electrode are within the Guarantee Coverage;

(2)Open circuit or short circuit arisen from assembly problem is within the Guarantee Coverage;

(3)Damages of instrument and components arisen from quality problem are within the Guarantee

Coverage;

(4)Serious sulfuration and power storage failure of electrode arisen from improper battery maintenance are beyond the Guarantee Coverage;

(5)Case broken arisen from improper maintenance in winter is beyond the Guarantee Coverage;

(6)Melting or fallen-apart of battery pole arisen from unlocked battery wire or installation error is beyond the Guarantee Coverage.

10.External cover parts: The warranty period of repair service is one year (Half a year for T-type loader).

(1)Welding bead crack of cover parts arisen from manufacturing and assembly quality problem is within the Guarantee Coverage;

(2)Distortion and crack of cover parts or glass dropping-off arisen from outside force impact are beyond the Guarantee Coverage;

(3)Glass broken is beyond the Guarantee Coverage.

11.Radiator (Water tank and machine oil radiator): The warranty period of repair service is one year (Half a year for T-type loader).

(1)Welding bead crack a risen from manufacturing problem is within the Guarantee Coverage;

(2)Crack arisen from outside force impact is beyond the Guarantee Coverage;

(3)Radiator broken arisen from bolt loosening or drop-off on the motor fan is beyond the Guarantee Coverage;

(4)Inconvenient clean arisen from dust block on the radiation surface of radiator is beyond the Guarantee Coverage;

(5)Water tank block and damage arisen from improperly changing cooling fluid or water filter are beyond the Guarantee Coverage.

12.Air conditioner: The warranty period of repair service is one year (Half a year for T-type loader).

(1)Freon leak and compressor failure arisen from manufacturing and assembly problem are within the Guarantee Coverage;

(2)Damage of rubber pipe arisen from manufacturing quality is within the Guarantee Coverage;

(3)Failure of condenser blower arisen from manufacturing quality problem is within the Guarantee Coverage;

(4)amage to hot water tap arisen from manufacturing quality is within the Guarantee Coverage;

(5)Freon leak arisen from disassembly without permission is beyond the Guarantee Coverage;

(6)Evaporator crack arisen from failure of water release in winter is beyond the Guarantee Coverage;

(7)Malfunction arisen from refrigeration oil and refrigeration agent not meeting requirement is beyond the Guarantee Coverage.

13.Seat: The warranty period of repair service is one year (Half a year for T-type loader).

(1)Failure of seat spring arisen from manufacturing quality is within the Guarantee Coverage;

(2)Welding bead crack of structural parts arisen from manufacturing quality is within the Guarantee Coverage;

(3)Normal leather aging of seat is beyond the Guarantee Coverage. 

14.Wheel: The warranty period of repair service is six months.

(1)Serious peeling, crack, bump of wheel cover and steel wire extrusion on wheel cover edge arisen from manufacturing quality are within the Guarantee Coverage;

(2)Air leak and explosion arisen from manufacturing quality are within the Guarantee Coverage; 

(3)Wheel cover scratch, cutting and leak of wheel tube arisen from improper use are beyond the Guarantee Coverage;

(4)Wheel cover crack and explosion arisen from charge not meeting the requirement of User’s Manual are beyond the Guarantee Coverage;

(5)Wheel skid or peeling arisen from improper use is beyond the Guarantee Coverage;

(6)Crack and explosion of wheel cover arisen from hard matter collision are beyond the Guarantee Coverage.

Note: After tyre explosion, the user can buy new tyre and wait for professional repairman to conduct on-site appraisal. The manufacturer shall compensate in accordance with relevant regulations, if the explosion is arisen from quality problem.

15.The repair service of parts not listed shall refer to the above rule

after sales service of forklift/telehandler/excavator